Return & Refund Policy

Last Updated: August 2026

At Big Dipper Graphics, we take pride in delivering top-quality custom apparel, embroidery, and decorated goods. Because our items range from customized, made-to-order products to general merchandise, our return and refund guidelines depend on the nature of your order.

1. Custom Decorated & Personalized Items

Custom printed (screen print, DTF, sublimation) and custom embroidered items are made specifically to your unique specifications.

Final Sale: Once custom artwork, digital proofs, or order details are approved and production has begun, custom decorated orders are non-returnable and non-refundable.
Manufacturer Defects & Misprints: If you receive an item with a physical manufacturing defect, damaged garment, or a decoration error that deviates materially from your approved proof, please contact us within 7 business days of receiving your order.
Resolution: For verified printing or manufacturing defects, Big Dipper Graphics will, at its discretion, either reprint/replace the defective garments or issue a store credit/refund for the affected pieces.

2. Blank & Non-Custom Merchandise

For standard, non-personalized, and off-the-shelf items purchased through our online store:

Return Window: Eligible items may be returned within 14 calendar days of the delivery date or store pickup date.
Condition: Items must be in original, unwashed, unworn, and unprinted condition with all original tags attached.
Restocking Fee: Returns on blank goods may be subject to a 15% to 20% restocking fee to cover supplier return processing.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error made on our part.

3. Order Cancellations & Proof Approvals

Before Production: Orders may be canceled for a full refund prior to art approval, film/screen creation, or blank garment procurement from distributors.
After Procurement / Staging: Cancellations requested after goods have been ordered from our suppliers but before decorating begins may be subject to restocking and return freight fees charged by wholesale apparel distributors.
In Production: Once garments enter physical production (printing/embroidery), orders cannot be canceled or refunded.

4. Sizing & Fit Disclaimers

Detailed manufacturer size charts are available for all apparel upon request. Because all custom decorated items are made-to-order, we cannot accept returns, issue refunds, or provide exchanges for incorrect sizes chosen during ordering. We encourage reviewing spec sheets prior to approving group or individual orders.

5. How to Initiate a Claim or Return

To report an issue with your order:

Email Us: Send an email to sales@bigdippergraphics.com within 7 days of delivery.
Provide Details: Include your Invoice / Order Number, contact name, description of the issue, and clear photos showing the defect or damaged garment.
Review: Our team will review your claim within 1–2 business days and provide next steps for replacement or credit.

Physical & Mailing Address:

Big Dipper Graphics

1393 Progress Way, Suite 912

Eldersburg, MD 21784

Phone: (410) 795-8880

Website: www.bigdippergraphics.com